An extract from a letter of commendation by an executive manager in a major govt. department (identifying detail omitted as per govt. policy)
Dear Jim
I express appreciation of the fine work done in our IT portfolio for well over 12 months ....
your initial task became a major turning point for IT ....corporate data warehouse, BI [Business Information] tools and major systems upgrades ....
the development of best practice business case and interim policies and procedures ....
the empowering and technical advisory work you have such a natural talent for has been beneficial to all of us ....
as you do more with online learning within your program area ....